Telesero Auto-Pauser

The Problem

Between calls, Telesero agents manually check a “PAUSE AGENT DIALING” checkbox to stop new calls from routing to them. It’s a small, repeated action that’s easy to forget or mistime.

The Fix

A content script detects the relevant Telesero dashboard state and checks the pause checkbox automatically, removing the manual step without changing how the platform works.

Read the full technical write-up