Work

DialerListPulse

Real-time list-performance analytics for dialer operations

PythonGoogle Sheets APIMCP

Operations managers decide which dialer lists to run from a spreadsheet that changes all day. DialerListPulse turns that live data into ranked, scored list-health views:

  • Multi-factor performance ranking with time normalization
  • Health-state classification and list-fatigue tracking
  • Pluggable scoring algorithms behind a repository layer
  • Google Sheets API integration with two-layer caching, plus an MCP server interface

170+ automated tests. Built for the contact center I work in; the code and data stay internal.