Convoso Insight Lens

Convoso Insight Lens adds the metrics Convoso’s own reports don’t calculate for you — directly into the report tables you’re already looking at.

The Problem

Convoso’s reporting pages show raw counts: contacts, appointments, live transfers, calls. Figuring out conversion rates — what percentage of contacts actually became appointments, what percentage became live transfers — means pulling those numbers out and doing the math yourself, every time you look at a report.

The Fix

Insight Lens automatically detects report tables on Convoso pages and injects two calculated columns directly into the existing table:

• APPT % — Appointments ÷ Contacts
• LXFER % — Live Transfers ÷ Contacts

Both columns are color-coded against configurable thresholds, so performance is visible at a glance without reading the raw number: green above 10%, yellow between 5–10%, orange below 5%.

Also included:

• An overlay dashboard for a closer look at the calculated metrics beyond what fits in the table
• CSV export of the processed data, calculated columns included
• Customizable column visibility and thresholds

How It Works

Everything runs locally, in the browser, on convoso.com pages only. The extension reads the report table already rendered by Convoso, computes the two ratios from the existing columns, and writes the results back into the table as new columns. Nothing is sent anywhere — no external requests, no data collection, no server-side component at all.

Download & Install

Chrome Web Store: Convoso Insight Lens

Version 2.1.0. Built by a Convoso user, for Convoso users.