Automation engineer · Contact-center systems · West Palm Beach, FL
I automate the manual work inside contact centers.
I went from the sales floor to IT at a South Florida contact center, then started replacing daily manual work with code: DNC compliance across three dialer platforms, real-time Telesero automation, and Chrome extensions my team uses every shift.
Built in production: 619-test Telesero automation suite · 3,078-test DNC compliance system across Telesero, Convoso and Zoom · 5 Chrome extensions on the sales floor
Three doors, one shop
Consulting
Automation consulting for contact-center teams: DNC compliance, dialer ops, hands-on builds.
Blog
Write-ups on what shipped, what broke, and the tools built to fix it.
Arcade
Playable games and the studio behind them.
Case studies
DNC Compliance Automation
One Slack command scrubs call lists across every dialer platform, with an audit trail
DNC scrubbing across the contact center's dialer platforms starts from one Slack command instead of a manual export–scrub–reimport loop per platform, backed by 3,078 tests.
Case studyTelesero Admin Suite
Watches live dialer metrics and makes the balancing changes a person used to make by hand
The daily manual dialer-balancing routine is automated; the suite runs continuously with 619 passing tests.
Case studyZoom Wallboard Inside the Dialer
Real-time Zoom Contact Center availability inside the dialer — no second license, no tab-switching
Dialer agents see which Zoom agents are free for a warm transfer without leaving the dialer; a companion Chrome extension picks the transfer target in one click.